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IT Services - Update on Unplanned Outage - Resolved - Kronos - Monday July 17, 2017

IT Services has been notified that a fix has been applied to the Kronos system shortly after 11am on Monday July 17, 2017. The Kronos system is now operating properly and will allow users to punch in and out accordingly.

Timekeeping approvers will receive a separate communication shortly in regards to the extended timeline for timecard approval. 

Thank you once again for your patience and understanding as we realize the inconvenience this system issue has caused.

 

Nathan Wallace
Information Technology Services
Technology Assistance Center
tac@ferris.edu
231-591-4822
Self-Service Portal - https://cherwell.ferris.edu/CherwellPortal/ITS

 

IT Services - Update on Unplanned Outage - Kronos - Monday July 17, 2017

IT Services and Accounting Services are continuing to work to resolve the issues relating to the Kronos timekeeping system. Please see the email below that contains information regarding a workaround for logging time into the Kronos system.

We are diligently working on the Kronos timekeeping system and finding a solution to the issues that have been encountered with punching in as of Thursday 7/13 approximately 4:45pm.

As a work around as we go into the weekend, please let everyone know that they can punch in via the web by simply not entering a transfer/org number and the punch will accept. Leave the transfer/org number field blank and click “record time stamp”.  Physical time clocks will continue to work with the card swipe to track time. 

If the above workaround is not working, please continue to record time on paper to submit to your supervisor. We will let everyone know once we have a permanent solution in place.

Thank you again…for your patience and understanding during this service outage.

 

Nicole Lintemuth
Director of Accounting Services
420 Oak Street, PRK 259
Big Rapids, MI  49307
Phone (231) 591-3908

Nathan Wallace
Information Technology Services
Technology Assistance Center
tac@ferris.edu
231-591-4822
Self-Service Portal - https://cherwell.ferris.edu/CherwellPortal/ITS

 

IT Services - Unplanned Outage - Kronos - Friday July 14, 2017

On Friday July 14, 2017 at 7:00 am, IT Services was made aware of an issue with the Kronos system. At this time you are not able to login to the Kronos system to track your time. As a work around, you can email your supervisor the times you needed entered that would of normally been inputted into the Kronos system. Payroll and IT Services are working on this issue and currently do not have an ETA of service restoration. Once a solution has been implemented, IT Services will send out another communication.

Thank you for your patience and understanding during this service outage.

 

Nathan Wallace
Information Technology Services
Technology Assistance Center
tac@ferris.edu
231-591-4822
Self-Service Portal - https://cherwell.ferris.edu/CherwellPortal/ITS

Latest News


IT Services Web Site Re-Design - 1/16/2017

IT Services have been working over the past few months to evaluate and update the IT Services web pages. The work that has been done has been aligned with the University of Advancement and Marketing's page design and layout, similar to the Ferris.edu home page... Read More