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IT Services Department Update

Technology Assistance Center (TAC) and Student Technology Services (STS) have been consolidated into one new team - IT Solution Center (ITSC). This new team will enhance the customer service experience by providing a single point of contact for IT services; including, cellular mobile device support, hardware support, application support, cable television support, and account/access management. Moving forward, all Students, Residential Life Customers, Faculty, Staff, Alumni, Retirees, Emeriti, and Affiliates will receive support from a unified team.

The IT Solution Center is located in University Center (UC) offices 106 & 108. Inventory Operation, a team function within ITSC, is now located on the lower level of the UC. ITSC Second Level Support technical pod operations have been consolidated to three strategic campus locations: Business, Flite, and VFS.

The Enterprise and Application Services (EAS) team has been enhanced with the addition of the Telecommunications & Network Infrastructure services and staff. This enhanced service team is now known as Enterprise, Application, and Infrastructure Services (EAIS). EAIS staff, located in the West building, provide engineering support to the University’s main data centers, network and telecommunication infrastructure, server and storage architecture, Office 365 environment including email, enterprise, and departmental applications.

The Cyber Security team still resides in the West building and reports to the Chief Technology Officer (CTO). The Cyber Security team will welcome the team’s new manager, Mike Coady, on September 10th. The Cyber Security team is dedicated to protecting University data, services, and infrastructure while supporting user access and deployment of new technologies.

IT department administrative services, including the Office of the CTO, have been centrally located and are now known as IT Central Office. IT Central Office administrative operations and personnel are located in Prakken 121.

Have a question regarding changes in IT or a question about IT services? Please contact your IT Solution Center:
 http://www.ferris.edu/it
• 231-591-4822 local
• 877-779-4822 toll free

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