Kevin Jackson and the Physical Plant’s Residential Life Custodial Team
When the Physical Plant’s Residential Life Custodial Team was faced with a reduction in staff, they developed an entirely new approach for cleaning and maintaining campus residence halls. They used the team’s experience to think outside of the box, creating a systematic and team-oriented strategy not only to continue but to improve their services. The team’s pride in their effort and quality of work is shared by every member. With the system they developed, in the latest Ferris Housing Survey, the custodial team received a 97% positive rating, an increase compared to previous years. The team enjoys their positive interactions with students and giving back to the campus community, and takes pride in what they have accomplished through their philosophy of “not seeing problems, only challenges.”
Kevin Jackson, Brian Bowling, Dianne Britten, Melanie Buffin, Mark Falsetta, Sue Hodell, Lauri Knoop, Brian Krum, Tim Maguire, Jason Mason, Gary Myers, Jodi Nelson, Stephanie Noud.