Announcements

ITS Announcements

2017 Maintenance Night Schedule

  • IT Services Planned Service Outage for Thursday, January 26th, 2017

    On Thursday, January 26th, 2017, from 6am - 7am, IT Services will be performing emergency maintenance on the MyFSU system. This emergency maintenance will affect all Faculty, Staff, and Students while MyFSU is unavailable during that hour time frame.

    This outage is needed to perform updates on the system to allow for additional functionality within MyFSU.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned Service Outage for Tuesday, January 24th, 2017

    On Tuesday, January 24th, 2017, from 5am - 6am, IT Services will be performing emergency maintenance on the wireless network across the main campus in Big Rapids. This maintenance will affect all Faculty, Staff, and Students on the main campus that are connected to the FerrisWiFi, FSUStudents, FSUGuest, and FSUPublic wireless networks. 

    This outage is needed to ensure that our wireless system is performing properly for the entire University.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned Maintenance for January 19, 2017

    On Thursday, January 19, 2017 the following systems and/or services will be worked on during our monthly maintenance time period. We will work diligently to have all systems and/or services restored by 6 AM Friday morning.

    Starting at 10 PM and ending about 6 AM

    • Banner
    • Blackboard
    • MyFSU
    • MyDegree

    If you have any problems with the listed systems and/or services in the morning following maintenance night, please first reboot your computer and log into the network again. If you are still having problems after the reboot, please contact the Technology Assistance Center.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    Employee Password Expiration Notification 

    IT Services has been working on a notification plan to alert University employees of when their MyFSU/AD account password will be expiring, thus allowing the employee to change their password to a new one before losing access to systems that they use for their work. On Tuesday, January 17, this notification will go into effect for FSU employees. This notification email will be coming from IT Services and will contain information about how many days until your password expires, the date on which the password expires, and steps to take to change your password before it expires. This expiration notification will be sent to employees only and is based on the password expiration date that is set when a new password is created. The expiration notifications will be sent on the following days: 10 days prior, 5 days prior, 4 days prior, 3 days prior, 2 days prior, and 1 day prior. Once you change your password during this 10 day period, the expiration notifications will stop being sent to your email.

    This notification is meant to prepare an employee for the password expiration and take the necessary steps to setup the password reset/recovery alternative email account and then follow the process for changing your password. By alerting employees well in advance of their password expiring, they will be able to continue working without interruption. A copy of the email has been included below so that you are aware of the contents of the email and so you are aware that this message is not spam or a phishing attack. The from address is FSUPasswordAssistance@ferris.edu and the Subject is IT Services – Your MyFSU/AD Password Is About To Expire. You will want to whitelist this email address to avoid having these messages go to your junk folder.

    If you have any questions about this notification process, please contact the Technology Assistance Center (TAC) for further explanation and support. Thank you.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned MyFSU Updates for January 14th and 15th

    On January 14th and 15th, updates to the MyFSU Employee tab content will be made. These updates include the following:

    • The Banner INB, Blackboard, and Concur icons be removed from the Employee tab ONLY (These icons will stay on the home page in MyFSU).

    • The Orgsync and HandShake icons will be moved into the MyWorkPlace section under the Employee tab.

    • A new TIAA icon is in development to be added in place of one of these icons listed above. This link to TIAA will be available in the coming weeks.

     

    If you are having trouble finding the icons for Banner INB, Blackboard or Concur, they will still exist on the landing page of MyFSU after you log into the system. The Orgsync and Handshake icons will exist in the Employee tab > MyWorkPlace. If you have any questions or need further support, please contact the Technology Assistance Center (TAC). Thank you.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned Service Outage for Production Banner on January 12, 2017

    On January 12, 2017, at 10pm until 6am, IT Services will be performing maintenance on the Production Banner system. Access to the Production Banner system will be unavailable to all Faculty, Staff, and Students during this time.

    The Production Banner system will be getting important upgrades and patches to facilitate upcoming system processing. Having the Production Banner system patched and upgraded is crucial to the University so that system may function at a high performing level at all times. If you experience any issues with the AiM system after the upgrade has completed, please contact the Technology Assistance Center (TAC) for support.

    Thank you for your patience and understanding.

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    WebFocus ReportCaster Testing

    Attention all WebFocus users! 

    For the next several weeks we will be testing ReportCaster, which is the automation application that WebFocus uses to send out report and notification emails.  If you currently receive reports or notifications from ReportCaster you will also receive them from the new test application.  Within the subject line of the email it will have the word “TESTING” this way you will be able to differentiate which one you can ignore and delete.  If you have any questions or concerns please contact Vicky Deur or any other application team member that you currently work with.

    Thank You,

    Pat Frebes
     

    Enterprise Application Services
    Senior IT Application Analyst
    Ferris State University
    West Building 201
    330 Oak Street
    Big Rapids, MI 49307
    Phone: (231) 591- 3108

  • IT Services Unplanned Service Outage on February 28, 2017

    On Tuesday, February 28, 2017, at 2:05pm, IT Services was notified by Tegrity that they were experiencing a service outage with their system. The message from Tegrity states the following: "The Tegrity service is currently experiencing an outage. We are working with AWS to restore the S3 Cloud Storage that is used by the Tegrity service. We will update this post as the status changes. We apologize for the outage and appreciate your patience as we work to resolve this issue." 

    Once IT Services receive notification that the Tegrity service has been fully restored, another message will go out to the University.

    Thank you for your patience and understanding.

     

    Nathan Wallace

    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned Service Outage for MyFSU on February 6, 2017

    On February 6, 2017, from 10pm to 11pm, IT Services will be performing maintenance on the MyFSU system. Access to MyFSU will be unavailable to all Faculty, Staff, and Students during this time.

    The MyFSU maintenance is needed to prepare the MyFSU system for another system to be upgraded. If you experience any issues with MyFSU, please contact the Technology Assistance Center (TAC) for support.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned System Upgrade to WebFocus on February 7, 2017

    On Tuesday, February 7, 2017, IT Services will be upgrading the WebFocus system to a newer version.   The process of upgrading this system to the new version will begin at 12pm and the current version will remain available until that time. We do know that the reporting library will take the rest of the day to migrate to the new system, so please ensure that you have the data from the library you need before 12pm.

    The folder structure you may be familiar with in WebFocus has changed, along with the locations of your reports. It is not practical to give you a before & after map of these changes, but one of the new features of this upgrade will help. This new feature allows you to filter the reports you are looking for more efficiently. The “Filter” feature is located at the top left corner of the page. If you click on this area, you can use it to find the location of your reports. You do not need to enter the whole name. As always, you can use your favorites to hold frequently used reports. Sadly, the favorites will not come over from the current version.

     

    We have spent many days and hours working on this upgrade and have migrated over 1,200 reports.  We know there will be some issues with reports not working properly or issues related to security access. If you experience any issues/concerns please call TAC @ x4822 or 231-591-4822 to report any issues.

    Thank you for your understanding and patience as we upgrade a major system for the University.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Unplanned Service Outage on February 1, 2017

    On Wednesday, February 1, 2017, between 1pm and 3pm, IT Services was made aware of a network outage that may have affected FSU systems for Faculty, Staff, and Students. We have identified the cause of the outage and services have been restored to working order.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     
  •  

    IT Services Planned Maintenance for March 9, 2017

    On Thursday, March 9, 2017 the following systems and/or services will be worked on during our monthly maintenance time period. We will work diligently to have all systems and/or services restored by 6 AM Friday morning.

    Starting at 10 PM and ending about 6 AM

    • Banner
    • Blackboard
    • MyFSU
    • WebFocus

    If you have any problems with the listed systems and/or services in the morning following maintenance night, please first reboot your computer and log into the network again. If you are still having problems after the reboot, please contact the Technology Assistance Center.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

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