The purpose of this document is to:
The Counseling Center and Division of Student Affairs will address and systematically process student complaints that it receives in a timely manner.
In addition, the Code of Student Community Standards states that each Ferris State University student has the right to initiate a complaint that may bring about an investigation and/or disciplinary action involving another member of the University academic community.
If a student has a complaint, the recommended general strategy is for that student to first contact the Counseling Center with the issue at hand, unless there are good reasons for not doing so, such as a desire to maintain anonymity with the Department.
The University Directory and the Counseling Center website are two means to contact the office to make a complaint. Another is to contact:
Renee L. Douglas, MA, LLP, Interim Director - Phone (231) 591-5968
Student Anonymity (Confidentiality)
If, for any reason, a student does not want to personally or directly contact a staff member to discuss a complaint, they may contact the person in the next highest level of authority, which would commonly be the supervisor (director, dean, associate vice president, or vice president). The student can request an appointment to meet with the director/dean/associate vice president/vice president and/or send a signed written description of the issue or problem and request that their identity be kept confidential. That request will be honored unless there are over-riding reasons to do otherwise.
Advice to Students - Steps to Submitting a Formal Written Signed Complaint:
First try to resolve your complaint informally by talking with a staff member in the department most directly connected to your complaint. The staff member may request that you provide additional documentation if necessary, or schedule an appointment to address your concern.
If you want to submit a formal written signed complaint please do so to the Director of the Counseling Center. If you are not sure who the appropriate person is, simply ask any staff member for assistance. The written signed complaint must include the following information
The Counseling Center Director or designee will address the complaint with the individual in a timely basis and to the best of his/her ability. Appropriate actions and steps will be taken; if necessary, to resolve the issue for the good of the student and the department with the goal of service improvement.
If the problem remains unresolved, the Director or staff member may refer the student to the Vice President for Student Affairs or his/her designee.
General Information for Addressing Student Complaint from other areas:
All student concerns are taken seriously at the Counseling Center and the overall Division of Student Affairs. Students are encouraged to attempt to resolve non Counseling Center complaints by visiting or calling the following areas to directly resolve their concern with the appropriate staff members. Counseling staff are usually able to refer students to appropriate offices.
Issues related to academic transcripts, transfer credits:
Contact Admissions and Records at (231) 591-2100 located on the second floor of the
Timme Center for Student Services.
Issues regarding Rankin Student Center room reservations and event hosting:
Contact the Rankin Student Center at (231) 591-2679.
Issues related to University Recreation:
Contact the Student Recreation Center at (231) 591-2679.
Issues related to school closures for severe weather or other emergencies: Contact the FSU Communications Center (ext. 2100), visit the Ferris homepage, or the MyFSU webpage.
Issues about on-campus housing (residence halls/apartments):
The main Housing number is (231) 591-3745 and specific numbers for each Residence Hall (to contact the appropriate Hall Director) are listed under "Residence Halls" in the University Directory. Contact the Housing Office for campus apartment concerns.
Process for Summarizing the Number, Type and Resolution of Student Complaints