Supported Services and Devices FAQ

Information Technology Services is pleased to announce that Lotus Notes traveler has been fully implemented at FSU! Now iPad, iPhone, Android and Windows mobile devices can be setup to receive Lotus Notes. This ability coupled with our existing BlackBerry infrastructure will allow most devices to be connected to Lotus Notes. To see if your device is supported or if you would like to learn more about Lotus Notes Traveler or BlackBerry Enterprise server please review the information below.

What is Lotus Notes Traveler?

IBM Lotus Notes Traveler software is a push email offering providing quick access to email (including attachments), calendar, address book, journal and to-do list for Lotus Notes mobile users. Traveler software supports a wide variety of today's popular mobile devices, helping companies easily empower their mobile workforce.

What is BlackBerry Enterprise Server?

Research In Motion BlackBerry Enterprise server software allows users wireless access to the IBM Lotus Notes email, contacts and calendar. It’s designed to provide quick delivery times, long battery life and low per-megabyte data charges. Push technology is designed ot deliver messages and information to BlackBerry Smartphone’s in seconds. This helps ensure that the information on a user’s BlackBerry Smartphone is automatically updated with the information in their email account.

 

What devices are supported at FSU?

IBM Lotus Notes Traveler devices: Blackberry devices:

iPhone, iPhone 3G, iPod Touch All Blackberry devices v5.0 or higher

iPhone 3GS, iPhone 4, iPad

All Nokia Series 60 3rd and 5th edition devices

All Windows Mobile 6.0, 6.1, and 6.5 devices

All Android devices* running OS 2.0.1 or higher

If you are unsure or do not see your device listed please contact TAC at x4822.

*Excludes the AT&T Motorola Atrix (see FAQ below)

 

Why is the AT&T Motorola Atrix not a recommended device?

Currently AT&T Blackberry devices do not allow third party software to be loaded. Lotus Notes traveler is a third party application so it cannot be loaded due to AT&T’s device policy.

 

Why are there fees associated with connecting my device to Lotus Notes?

In order to securely interface FSU email on mobile devices there are costs associated with licensing, hardware, software maintenance and other ITS resources.

 

How do I connect my device?

First, confirm your device is supported then download and complete the proper form by referencing the chart below. Next, contact the TAC at x4822 to request to have your device connected, a work order will be created and someone will contact you with details.

 

Last modified: 12/07/2010