Troubleshooting Your PC

Quick Fix Tips

  • The link to this browser check will ensure your browser is configured so functionality in Blackboard will be available.

    Click on this link to check your browser. This link will open in a new page.

  • Blackboard tests and validates four primary browsers; Internet Explorer, Safari, Firefox, and Chrome.

    Java and Other Browser Plugins
    Some of the Blackboard features require additional software to be installed.  Users may have to install additional software to access these features, or the user may have to acknowledge a browser message allowing the plugin to run on their system.

    Operating Systems Browsers Java
    Windows 7
    Window 8

    Internet Explorer 10 and 11
    Firefox
    Chrome

    Note: If using Internet Explorer, you may have to change some configuation settings for some of the features to work.

    1.7_71 for 32-bit os


    Note: Do not use the 64-bit version of Java.
    MAC OSX 10.10
    (Yosemite)

    Safari
    Flash
    Firefox

    Note: Known issues losing connections with wireless.

    Java 8 Update
    MAC OSX 10.9
    (Maverick)
    Safari
    Flash
    Firefox
    Java 8 Update 25

     

    1. Open Internet Explorer
    2. From the menu bar, click on Tools > Internet Options
    3. If you do not see the Menu Bar, right click in the empty space to the right of the tab and select Menu bar, as shown in the image below. 
    4. From the menu bar, click on Tools, Internet Options.
    5. Click the "Delete ..." button in the "Browsing history" section.
    6. By default, the first four check boxes in the "Delete Browsing History" window are checked.  Confirm they are checked and click the "Delete" button.

    Print PDF Version

    1. To see if you have Firefox, click on the start icon, looks like an orbit button.
    2. Enter Firefox in the "Search programs and files textbox."
    3. If it is installed, you should come up with the Mozilla Firefox and the icon in the search result.
    4. Click on the menu button  on the right side of the browser. 
    5. Click on the help question mark icon. 
    6. Select About Firefox.
    7. The version number is listed underneath the Firefox name.

     Clearing Firefox Cache

    1. Click on the menu button  on the right side of the browser.
    2. Click on the "History" icon.
       
    3. From the Time range to clear, click on the drop-down menu and select the desired range to clear.  To clear the entire chache, select Everything.
    1. Go to https://ninite.com
    2. On this page read what Ninite will do for you.
    3. Check the box next to the corresponding Web Browser you want to install.
    4. Click on the "Get Installer" button.
    1. Open up the Control Panel via the Start Tab
      Java Ver Chk Win7 SS 1
    2. From the Control Panel, click on the Java icon.
      Control Panel - Java Icon
    3. Click on the Java Tab.  Then click on View...
      Java Control Panel
    4. In this view, you should see the Java version that is running.
      Java Version View

    NOTE: It is recommended that "1.7_71" is the only version installed. If there are multiple versions of Java installed, uncheck all of the boxes on the right except for the one belonging to 1.7_71.

    1. Open up Control Panel via the Start Menu.
    2. Click on "Programs and Features"
    3. Scroll down the program list and click on the Java program you want to remove.  Click on Uninstall to remove the program. 
  • To use all the features of Blackboard, you will need to have Java installed. Java is known to have some security vulnerabilities so we recommend that you use one browser with Java enabled, just to visit those few sites that need it, and that you keep your primary browser with Java disabled.

    Ferris State University currently recommends the use of Java Version 7 Update 71 (1.7_71) for Windows users, and Java 8 Update 25 (1.8_25) for Mac users, with our systems such as Kronos and Banner. When you install it, be sure to opt out of installing the "Ask" toolbar.

    How to tell if you have a 32 or 64 bit operating system

    Windows Users

    Note:  If you are having problems using some of the tools in Blackboard, you may have the 64-bit version installed. You may need to uninstall the 64 bit version and use the 32-bit version.
      • Find out what version of Java you have installed.
      • Remove incorrect Java versions
      • Disable Java Auto Update on 32 bit Windows computers
      • Install Java JRE 7 Update 71 for 32-bit OS
      • Once you have downloaded the correct version of Java, start by double clicking the file and selecting "Yes" at the User Account Control window.
      • A loading screen will now appear. When this is finished you will see a screen similar to the one below.  Click Install unless you would like to change the default installation directory.

    JavaInstall1

      • When you have successfully installed Java you will be greeted by the following screen. Click Close.

    JavaInstall2
    1. Close all browser windows
    2. Click on the "Start" orbit button
    3. Click on the Control Panel.
    4. If the "adjust your computer's setting, View by" is set to Category, click the drop-down arrow and select Small icons. Then click on the Java icon.
    5. In the Java Control Panel window, click on "Settings..." from the Temporary Internet Files section.
    6. In the Temporary Files Settings window, click on "Delete Files..." and click on OK.
    7. When the files have been deleted, the Delete Temporary Files window will close.  Click "OK" on the remaining windows that are open.
    8. OK.  You can open your browser now.