Technical Support

What hardware and software standards does the campus require, recommend, and/or support?

Ferris requires that you have Bradford and one of five of these Anti-Virus programs installed on your computer to access the Ferris network. Anti-Virus programs are available to download free here.

Information Technology Services (ITS) supports MAC & PC, as well as Internet Explorer 6 & 7 (not 8), Firefox, and Safari.

 

What kinds of support services (help desk, training, troubleshooting) are provided by the campus, and when are they available?

 

  • Technology Assistance Center (TAC) is the first point of contact for computer support for Ferris State University faculty, staff, and students. TAC is responsible for increasing the efficiency and productivity of the FSU community by providing a single point of contact for the rapid resolution of information technology issues. You can contact the TAC at (231) 591-4822 or by chat.
  • Student Technology Services (STS) is the technology group that specializes in student needs. They provide computer repair, hardware and software, resident hall printing, and more.

 

Does the campus have a plan for keeping its hardware and software current and if so, what is the replacement cycle?

Ferris does have a PC Replacement Plan. This project was created to replace university machines that do not meet minimum PC requirements. This replacement is done each summer.

 

If you bring your own computer to school, what kind of technical support can you expect from the campus?

Technology Assistance Center (TAC) is the first point of contact for computer support for Ferris State University faculty, staff, and students. TAC is responsible for increasing the efficiency and productivity of the FSU community by providing a single point of contact for the rapid resolution of information technology issues. You can contact the TAC at (231) 591-4822 or by chat or remote assistance.

Student Technology Services (STS) will be conducting iConnect assistance during move in week for fall semester. iConnect is the process in which Student Technology Services technicians perform all of the necessary tasks of connecting your computer to the Ferris State University network.

 

Updated: 7/13/2011