Bounceback of Emails- UPDATE

UPDATE: This problem has now been corrected as of May 14, 2014. All emails should be received normally.

 


 

 

There have been a few reports that mail cannot be delivered to our student and employee email addresses (ferris.edu addresses) from outside senders. If the sender says they are getting bounceback messages that contain relay.ord1a.emailsrvr.com, the message is passing through a particular service provider, Rackspace. Rackspace is having a problem with their email routing. Our techs have contacted them and their techs are working on the problem. It actually started on Tuesday, the 29th.


We will let you know when we hear from the service provider that the issue is resolved.

Thank you,

Ferris Information Technology Services

For technical support, contact
Technology Assistance Center
Http://www.ferris.edu/techsupport
231-591-4822 or toll free at 887-779-4822
24 hours a day, 7 days a week, 365 days a year