Frequently Asked Questions
- Q. How do I change my default Ship-To information?
-
-
A. Your default ship to information in Banner is stored in your profile. It must be
updated by the person in charge of Security. Mike Grandy is currently our Finance
Data Security contact.
- Q. Where do I get a W9?,
-
-
A. Select Forms on the top navigation bar. Select the appropriate W-9 or W-8 that
you need. If you have questions regarding what form to use please contact us.
- Q. I have run the daily FPIREQS report, and have a couple of PO's showing up from
2005, yet when I go in and look at the documents they show being completed, Do you
know where I can look to see what the report looks for and why these are being included?
Also where do I find bookshelf?
-
A. This form FPIREQS is not accurate. If you want to find your incomplete documents
try FOADOCU. Use the Query function F7 enter "I" in status and F8 to pull just incomplete
documents.
To determine where FPIREQS is being pulled from will require working with Sungard.
Bookshelf - There is on-line help available. Please call the Purchasing Office if
there is something specific you are in need of. Bookshelf is very general to the software
without specifics on Ferris policies and procedures.
- Q. I can't choose receiver/no receiver on my requisition. I used to be able to do
this.
-
-
A. To get the Accounts payable look at the PO instead of the requisition this option
was changed. The following will be standard: Goods ordered will require receivers.
Services will not require receivers. Standing orders are always no receiver. If you
have something out of the ordinary please state the exception in the document text.
- Q. Why does the Purchasing Office change my payment terms when they convert my requisition?
-
-
A. Payment terms are based on days from the Invoice date. The University cash flow
is critical to our investments and thus our standard terms are Net 30. We do consider
early pay discounts and special requests. A copy of a contract will be required as
backup to change your net terms.
- Q. My requisition is under $2000 but I don't want to pay it with my p-card. How do
I keep the purchasing office from canceling it?
-
-
A. There are large costs to the University in processing requisition/POs/Invoices
& Checks. Including entry, printing, mailing and reconciliation tasks. For this reason
the most economical method of payment is p-card. If for some reason p-card is not
accepted please note this in the document text.
- Q. How do I get security access to Banner?
-
-
A. Forms need to be completed and signed by appropriate personnel prior to getting
access to the Banner system. All forms can be found on MyFSU under the MyWorkplace
or MyBanner tab and Security Access and Training. A Confidential Data Security Agreement
is required prior to access. There are three types of Banner forms: 1) Banner Finance,
2) Banner HR , and 3) Banner Accounts Receivable, Financial Aid, and Student. Fill
out the form(s) you need to do your job. If you don't know which ones you need, please
contact your supervisor or call the Data Security Office at 231.591.2132.
- Q. How do I get a new Vendor added to Banner?
-
-
A. Purchasing has an on-line form to forward information to the Purchasing Department.
Click here to request a new vendor. A W-9 must also be forwarded to the purchasing
department for all new vendors, and new addresses. If the vendor is for reimbursement
they only need to provide the last for digits of their social security number.
- Q. How do I get security access to Banner?
-
-
A. Forms need to be completed and signed by appropriate personnel prior to getting
access to the Banner system. All forms can be found on MyFSU under the MyWorkplace
or MyBanner tab and Security Access and Training. A Confidential Data Security Agreement
is required prior to access. There are three types of Banner forms: 1) Banner Finance,
2) Banner HR , and 3) Banner Accounts Receivable, Financial Aid, and Student. Fill
out the form(s) you need to do your job. If you don't know which ones you need, please
contact your supervisor or call the Data Security Office at 231.591.2132.
- Q. I know Mr Smith is in Banner because he's an employee why can't I find him as a
vendor to reimburse his travel?
-
-
A. All persons & companies are 1st entered into the Master Banner file called GENERAL
PERSON, from this file their information can be linked to the multiple systems (HR-Personnel
or Payroll File), Student (Financial Aid or Class File), Finance (Vendor or Acct Mgr
File). These modular tables are maintained by the specific areas as are the addresses
that are associated within these areas. To process his reimbursement you need to request
that Purchasing set him up as a vendor.
- Q. What do I do to Resolve an incomplete document - Purchasing keeps sending me notes.
-
-
A. If you get notes about incomplete documents there should also be suggestions to
resolve them. If the document is needed then it should be COMPLETED. If the document
is not needed it should be REMOVED. Removal is accomplished by entering the document
in Banner native and executing a command.
- Q. Why do I have incomplete documents?
-
-
A. Multiple things can cause incomplete documents: intentionally closing it because
you didn't have all the data, someone disapproving the documents will put it back
in an incomplete status, errors in the document may cause posting to "roll" the document
back, incorrectly closing a document (form).
- Q. Can I find incomplete documents myself?
-
-
A. Yes-FOADOCU will give you all documents for a specific fiscal year, if you use
the query function you can look for just incomplete items. 1.) Enter your information
in top of the form 2.) From the body of the form begin query 3.) Under the Status
column enter "I" for incomplete and query
- Q. When I enter a requisition or direct pay invoice the vendor address says it's invalid.
How do I get this corrected?
-
-
A. Immediate FIX - use the search button in your form (Seq#) to find the correct address,
double click on the correct one and then tab to update the form. Long term - please
notify the purchasing office to update the "default" address on this vendor.
- Q. Who is supposed to sign off on the ICDC?
-
-
A. The person that is initiating the contract or selected the vendor should sign in
Part III – and then it should be forwarded to Purchasing for Approval.
- Q. If I find and item within Staples Corporate Site and then look for it in our Staples
Link Site, why would our site have a higher price?
-
-
A. Staples Advantage works with corporate accounts such as . We create a program for
you based on the items you use most often. We price them aggressively and continue
to work with you to monitor your usage. We adjust pricing according to your needs
and we also quote items based on larger amounts or special circumstances. Our goal
is to create a program for you that runs on a consistent level of pricing. It is always
a work in progress.
The Staples store runs on a retail driven platform. The pricing goes up and down based
on the time of year and promotions they run. What is less on this site one week will
be higher the next.
They do not allow for pricing deviations. Everyone pays the same price and it changes
from week to week. There are times when they are running a store sale or loss leader
when an item might be cheaper than your contract but only for a short time and it
usually is more of a retail driven item. (printers, software, retail office supplies
that are not a standard) We have done studies where if you order from Staples.com
and Staples Advantage, overall there is at least a 25 to 30 percent savings with us.
We work on a total program not item by item. Our goal is for you to have confidence
in your Staples Advantage Program, the Retail store should be an enhancement to this
program not a competitor.
- Q. Where does a new vendor submit information regarding its services to FSU?
-
-
A. Please visit our website and fill out the form Vendor Application Click here