The Technology Assistance Center (TAC) is responsible for increasing the efficiency and productivity of the university community by providing a first point of contact for the rapid resolution of IT issues.
There are four teams that make up the TAC, each having its own functional specialties:
First Level Support
First Level Support (FLS) is the first point of contact for computer support for Ferris State University faculty, staff and students. FLS is responsible for answering initial customer contacts for support through different mediums and is dedicated to resolving as many customer requests on first contact as possible.
Second Level Support
If a university-owned computer problem cannot be solved by FLS, and it needs to be fixed as soon as possible, the Second Level Support (SLS) team will take over. We are responsible for all learning spaces, including computer labs, presentation rooms, offices, A/V support and procurement.
Technical Education & Outreach
Technical Education & Outreach (TEO) provides training on the use and application of standard technologies to employees of Ferris State University. We provide educational opportunities and resources for individuals and groups. Education is the ultimate goal of the University and we strive to help employees at Ferris become more efficient and effective at using technology.
Automation & Continuity Support
Automation & Continuity (AC) establishes base software loads for all computers, participates and communicates desktop and learning space standards, automates computer related software and hardware activities, and researches and promotes innovation of desktop IT support.