Susan M. Cherry
Susan specializes in process improvement, web site creation, service catalog, ITIL and ITSM, external communications, marketing, documentation development, and policy management.
MS Information Systems Management, Ferris State University 
BS Computer Science, Michigan Technological University
BS Geology, Michigan Technological University
Professional Organizations:
Member of the HDI, Educause, ITSMf, and ACM/SIGUCCS
ITIL Foundations Certified
Continuously improve customer service through documentation, standards, and training.
Employed at Ferris Since: 1990
This page was last updated on: 07/27/2012