Susan M. Cherry
Susan specializes in process improvement, web site creation, service catalog, ITIL and ITSM, external communications, marketing, documentation development, and policy management.
 
 
Education:
MS Information Systems Management, Ferris State University 
BS Computer Science, Michigan Technological University
BS Geology, Michigan Technological University
 
Professional Organizations:
Member of the HDI, Educause, ITSMf, and ACM/SIGUCCS
ITIL Foundations Certified
Continuously improve customer service through documentation, standards, and training.
Employed at Ferris Since: 1990
This page was last updated on: 07/27/2012