Enterprise & Application Services
Enterprise & Application Services (EAS) is a third level support group that has a wide variety of duties in support of the University's servers and systems.

We:

  • Host the enterprise Windows and Linux-based servers (Dell and virtual)
  • Manage authentication services (Novell, Active Directory, and Linux LDAP)
  • Support University Oracle and Microsoft SQL databases
  • Support enterprise applications (MyFSU, Banner, FerrisConnect, and the list goes on!)
  • Use reporting tools to create custom reports

 

We are proud to be a part of the foundation of Ferris State University to provide a great educational and working environment for our students, faculty, and staff.

There are four teams that make up EAS, each has its own functional specialties:

 

Applications Team

We:

  • Are responsible for working with customers to upgrade, enhance, and analyze FSU's enterprise and department applications
  • Are responsible for the support of Banner, MyFSU, WebFocus, Kronos and approximately 50 other applications
  • Are responsible for EAS project management
  • Are responsible for enterprise wide reporting
  • Are responsible for website application support
  • Are responsible for integration between applications

 

Architecture Team

We:

  • Are responsible for the data center
  • Are responsible for Active Directory
  • Are responsible for the Storage Area Network
  • Are responsible for quoting out, adding, moving and decommissioning hardware
  • Are responsible for implementing and monitoring backups
  • Are responsible for implementing and monitoring the virtual environment
  • Are responsible for the support of enterprise email/calendaring

 

E-Learning Team

We:

  • Are responsible for the application support of FerrisConnect including all upgrades
  • Are responsible for all of the associated Building Blocks (add on modules to FerrisConnect) including all upgrades
  • Are responsible for Tegrity installation, support, and upgrades
  • Are responsible for the automation and manual creation of all course shells in FerrisConnect
  • Are responsible for working directly with both faculty, staff, and student customers related to FerrisConnect and its associated applications
  • Are responsible for managing the FerrisConnect website

 

System Administration Team

We:

  • Are responsible for all in-house database installation, configuration, and administration
  • Are responsible for installing, configuring, and maintaining Microsoft Windows and Red Hat Enterprise Linux systems
  • Assist in the installation and patching of vendor supported applications
  • Are responsible for repairing hardware
  • Are responsible for identifying data retention for backups

 

If you have any questions about our services please contact the Technology Assistance Center at 231-591-4822.